Jilda Castaldo vast knowledge of customer support operations, quality and training comes from several years’ experience in online space. Jilda was a key member of the MySpace operations team responsible for ensuring that safety and security measures were continuously updated, personnel trained throughout the support organization and meeting quality standards. Jilda has been working with our clients to conduct user assessments, both web-based and app-based, develop customer experience enhancements, as well as ease of use abuse reporting. She has also helped many clients in developing processes and work flows to increase efficiencies.
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